Terms & Conditions, Purchasing, Privacy & Cookies

1. The Contract Between Us:

1.1 When you place an order via our website, you will be asked to read and agree to our terms and conditions of sale. This forms a legally binding contract between us. We will send you an e mail to confirm that we have received your order, to confirm your delivery details and to provide you with a durable form of your contract with us.

1.2 Should you order by telephone; we will send you an e-mail providing details of your order and our contract terms in a durable format and you will be required to respond to the email to confirm your acceptance of the contract. Upon our receipt of your acceptance email, we will email an acknowledgement to you to confirm that a legally binding contract has been formed.

1.3 Payment must be received prior to goods being shipped.

2. The Price

The prices payable for goods that you order are as set out in our website or by written quotation. Delivery charges are as shown and as quoted, plus some non-UK Mainland locations will attract additional delivery surcharges and potentially, it may not be possible for us to deliver to all locations. Generally, these are calculated by weight to cover all packaging and shipping charges.

3. Your Right to Cancel your Contract

3.1 You may cancel your contract with us for the goods you order at any time up to the end of the fourteenth working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

3.2 Bespoke items made to your specification and perishable goods may not be returned.

3.3 To cancel your contract, you must notify us in writing.

3.4 If you have received the goods before you cancel your contract then you must send the goods back at your own cost and risk...

3.5 Prior to return, it is your responsibility to take reasonable care of the items...

3.6 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card...

3.7 This cancellation policy does not affect your legal rights if goods are faulty.

4. Cancellation by Us

4.1 We reserve the right to cancel the contract between us if:

4.1.1 We have insufficient stock to deliver the goods you have ordered;

4.1.2 We do not deliver to your area;

4.1.3 One or more of the goods you ordered was listed at an incorrect price;

4.1.4 Due to a typographical error or an error in the pricing information received by us from our suppliers

4.1.5 We are unable to deliver as a result of delivery complications.

4.2 If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 14 days of your cancellation. We will not be obliged to offer any additional compensation for disappointment etc.

5. Delivery of Goods to You

5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order subject to the following clauses:

5.1.1 Delivery is made to kerbside only and any pallets will be unloaded from the back of the vehicle using a tail-lift (a platform that lowers down). The pallets are then rolled off the vehicle; therefore, it is very important that the ground is level and hard such as tarmac or concrete. Grass, compacted soil and gravel are not suitable areas for unloading.

5.1.2 Delivery is generally made to most UK mainland locations within 2/3 working days Delivery will be made as soon as possible after your order is accepted. Specific delivery dates cannot be guaranteed and any failure to deliver on a specified day will not be a breach of contract by us and save as precluded by law we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem caused as a result of a delayed or unscheduled delivery and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the delivery surcharge in question

6. Acceptance of Goods & Liability

6.1 Some out of stock items may have longer delivery times and this will be explained to you at time of order. Multiple item orders may not arrive together.

6.2 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, this should where possible be recorded at time of delivery on the carrier's delivery docket. Furthermore, we must be notified in writing/ via email with photographic evidence of any issues within 7 days following delivery.

6.3 If you notify a problem to us under clauses 6.1 or 6.2 above, our only obligation will be:

6.3.1 to make good any shortage or non-delivery

6.3.2 to replace any goods that are damaged or defective; or

6.3.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

6.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.3.3 above.

6.5 Do not arrange for contractors to be on site until your goods have been delivered and checked.

6.6 You become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be held liable for their loss or destruction.

6.7 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

6.8 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7. Our Products

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colours or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased and applied by you will meet your expectations or be the same as depicted in our online stores.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region orjurisdiction, on a case-by-case basis.

Many products will weather over time, and this may appear in the form of gradual fading and lichen/ organic growth discolouration in certain environmental conditions. Areas close to trees or planting borders may be prone to discolouration and require cleaning.

The manufacturers of our products have a continual policy of product improvement. We therefore reserve the right to alter or change our product specifications without notification.

Any complaint must be received in writing. We will deal with the matter in accordance with your legal rights.

8. Health & Safety

8.1 It is recommended that extreme care is taken when handling our products and they should be handled and used in accordance with their respective Technical Data Sheets (TDS / PDS) and the Material Safety Data Sheers (MSDS) that are also available on the website.

8.2 Particular care should be taken when opening products

8.3 Appropriate personal protective equipment (PPE) should always be worn, and all relevant health and safety regulations should be followed, when handling, storing, working with, or disposing of our products. This PPE includes, but is not limited to gloves, eye protection and respiratory protection etc., when handling any cement or chemical based products.

8.4 It is your responsibility to ensure you comply with all applicable health and safety regulations and guidelines.

9. Events Beyond our Control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputed, breakdown of systems or network access, flood, fire, explosion or accident etc..

10. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

11. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy

12. Third Party Rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the United Kingdom Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

13. Governing Law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

14. Entire Agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any salesperson on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

NCC Streetscape Limited is committed to complying with the General Data Protection Regulations. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.

What personal information we collect: When you buy goods from us, you are entering into a contract with us. When ordering and/or setting up an account with us we will ask you to provide some personal information as follows:

Full Name and job Title (if any),
Invoice Address and Delivery Address,
Contact Numbers,
Email Address,

NCC Streetscape work with several trusted suppliers, agencies and businesses to provide you the high quality and high-performance products and services you expect from us.

Supplier Partners

NCC Streetscape Limited work with trusted partners who supply services such as transport and shipping on our behalf. All partners are subject to thorough security checks and will only hold the minimum amount of personal information needed to fulfil the orders you place on our website.

Payment Processing

NCC Streetscape Limited works with trusted third-party payment processing providers to securely take and manage payments.

Security

We are committed to ensuring that your information is secure and to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

You can choose to accept or decline cookies and will be invited to do so when you visit. A cookie is a small file which asks permission to be placed on your computer. Once you agree, the file is added and the cookie helps us to analyse web traffic including visitor sources to a particular section or page, and/or actions made on the page such as click to call, email or placing an order.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the details you choose to share with us.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information we hold about you under GDPR. If you believe that any information that we may be holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.